At Pure we never put a ceiling on our level of our customer care. We strive to make each and every contact as pleasurable as wearing our cashmere.
All orders can be sent to an address that differs from the billing address.
Royal mail first class delivery at a cost of £4.95 per order, please allow 7-10 working days for delivery. No signatures are required on standard delivery.
If an item is out of stock you will be notified by email with an adjusted
delivery date.
Royal mail special delivery signature required. Guaranteed to be
delivered by 2pm next working day at a cost of £9.95 per order.
Please use the chart below to calculate when your order will be delivered.
| Order Placed Before 2pm | Order Placed After 2pm | |
| Monday | Delivery by 2pm Tuesday | Delivery by 2pm Wednesday |
| Tuesday | Delivery by 2pm Wednesday | Delivery by 2pm Thursday |
| Wednesday | Delivery by 2pm Thursday | Delivery by 2pm Friday |
| Thursday | Delivery by 2pm Friday | Delivery by 2pm Monday |
| Friday | Delivery by 2pm Monday | Delivery by 2pm Tuesday |
| Saturday & Sunday | Delivery by 2pm Tuesday | Delivery by 2pm Tuesday |
Special Delivery is a signature service so please provide a delivery address
where someone will be available to sign for it.
All delivery schedules quoted above exclude Bank Holidays and, are dependant on
stock availability.
If you are paying by cheque
please allow an additional 7 working days for cheque
clearance.
Pure Collection's total liability for any claim howsoever arising shall not exceed the price of the goods supplied by Pure Collection to the customer.
Royal Mail International at a cost £12.00 per order, please allow 14-21 days for delivery. To obtain additional country specifc delivery information you can visit www.royalmail.com
For standard
delivery order, parcels can be left with a neighbour if specified at time of
order.
For orders
using our special delivery service, the postman will leave a card and request
you collect the parcel from your nearest sorting office.
