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At Pure we never put a ceiling on our level of our customer care. We strive to make each and every contact as pleasurable as wearing our cashmere.

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Contact Us

We like to talk to our customers. We like to hear from you. We like to know what you think about our company, our service and our products. 

Whether you have any comments on Pure, or just want to check availability, get advice on sizing or discuss an order you've already placed we want to make things easy for you.

Our customer service team is here to help. Contact us by using any of the following means:  

By telephone

From UK: 0844 848 1030

International: +44 1423 851 860

Customer service opening hours:

Monday

9am-10pm

Tuesday

9am-10pm

Wednesday

9am-10pm

Thursday

9am-10pm

Friday

9am-10pm

Saturday

9.30am-4pm

Sunday

CLOSED

By email  

email us at service@purecollection.com

We aim to respond to all emails within 1 working day.

If requesting a swatch, please include your name and address on the e-mail.

 

By post

Pure Collection Ltd

Freepost NEA 13641

Unit 5, Back Dragon Terrace

Harrogate

HG1 5WR

England

By fax

0844 848 1031

By comment form:

Simply fill in the details below and press 'send'.

Title:
Forename:
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Daytime Telephone:
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Comments:
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