At Pure we never put a ceiling on our level of our customer care. We strive to make each and every contact as pleasurable as wearing our cashmere.
At Pure we
never put a ceiling on our level of our customer care. We strive to
make each and every contact as pleasurable as wearing our cashmere. Our customer service advisers are free
to make their own decisions, on the spot, no matter what the situation. This means every customer receives a
truly personal service, tailored to their specific needs. We don't believe in 'jobsworth' and
we'll always put your interests above our own, as we recognize that your
goodwill is worth more to us than the cost of one item. The Pure Difference.
Please feel free to contact
us, for whatever reason.
We know that we're not perfect ... though, goodness knows we try. So if you want to return anything for
any reason at all, we've streamlined the process to make it as easy as possible.
Each parcel comes in its own re-sealable bag with its own Free Returns label. If
the garment is too small or too large or just 'not me', pop it back in the mail
within 90 days for a superfast full refund or exchange.
And if you're not sure of the right size, order two and return one at our
expense. You can't say fairer than
that. The Pure
Differenreturns.htmce.
We guarantee that every article in this catalogue will perform to the standard
you have every right to expect; that it represents full value for the price you
pay. We always put your interests
above our own, as we know that your goodwill is worth far more to us than the
cost of one item.
Of course mistakes can happen, but we go to extreme lengths to ensure that every
garment that bears the Pure label is perfect in every way. Some might say we?re obsessed.
The Pure guarantee is absolute.
If for any reason whatsoever you are dissatisfied with any article
purchased from us, we expect you to return it to us within three months, at our
expense; no questions, no rigmarole.
We will either do a superfast exchange or return your money just as
quickly, whichever you prefer.
Here we have put together a
rough guide for shopping online at purecollection.com.
1. First things first,
website security
When you are ready to enter
your payment details at our Checkout you are taken to a separate secure page,
which is hosted by Secure Hosting Ltd and
complies with the latest requirements for the secure hosting of web pages.
You can verify the security
of your connection to our Checkout by looking at the bottom of your browser
window. When the connection is secure, you will see a closed padlock symbol.
Or
2. How to find your items
There are four simple ways to
choose items on our website.
a) Simply use the main
navigation bars to browse our categories, i.e. Ladies Collection, Men's
Collection. Many of the collections also have subcategories, which appear in the
navigation column on the left hand side of the website.
Once you have chosen your
collection, we will show you the thumbnails of each garment. Click any of these
and you will see the product page for that garment. You can then add the garment
to your shopping bag form this page.
b) If you know exactly what
you want and have seen it in our catalogue, simply type in the product code(s)
on the 'shop by item code' page. (For example LK-123, MK-222). This will then
add the garments to your shopping bag. This can be found within the top
navigation bar.
c) If you have an idea of
what you are looking for, use our search box located at the top right of the
website. This is very useful if you are looking for a specific colour or style
(for example ruffle or Blue).
d) Use our 'shop by'
functionality in the bottom left to help find products that fulfil certain
criteria?s i.e. cardigan, red.
3. Placing the order
At this stage it is important
to enter any special offer code or source code that you have been provided with.
This could appear on any advertisement, or on the back of our brochure.
When you have finished click
the 'GO TO CHECKOUT' link.
You will now be taken to the
personal details section of the website (unless you have registered previously),
where you register with PURE Collection, and select your contact information.
Please read this page carefully and choose the options that best suit you.
If you are a registered
customer of the Pure Collection web site, you may simply log in by clicking on
the LOGIN logo at the top of the website.
Your order will not be
confirmed, and debit/credit card details will not be passed to use for payment
until you click on submit at the end of the checkout process.
4. After sales information
If you have not received this
in 2 hours, then we may not have your email address correctly, or your order has
not been received.
When we process your order
into our system, a second email will be sent, and this will include more
specific order information as the stock is assigned to your order. This should
arrive within 2 working days.
If you need to contact us for
any reason, please click here ; and quote the
order number that was sent with the first email.
5. Source codes/offer codes
Q. What is a source code &
why do we need it?
A. A source code needs to be
used to apply any special offers that you may be entitled to i.e. and offer
promoted in one of our catalogues or in an advert you may have seen.
Q. Where will you find the
source code/where is it printed?
A. The source code is printed
on the back outside cover of your catalogue or on the order form, which is
located inside the catalogue. It will also be quoted in all our advertising
where an offer applies.
Q. Where do you enter the
source code on the website?
A. Within the shopping bag
page in the field provided .
Q. How do you enter your
Source Code?
A. All source codes must be
entered exactly as they appear in the catalogue e.g. BBG101
Q. If there is a special
offer linked to the source code how is it redeemed?
A . Once your source code has
been entered successfully within the shopping bag page your order total will
reflect any discounts or special offers that you may be entitled to.
Q. What if the source code is
not accepted?
A. If you experience problems when entering a source code please contact us. For contact details please click here
6. Product codes
Q. What is a product code?
A. Each product in our
collection has a unique five-digit product code.
Q. Where will you find the
product code/where is it printed in the catalogue?
A. The product code is
located below each product description and size.
Q. How do you enter the
product code for the item(s) you wish to order?
A. All product codes must be
entered exactly as they appear in the catalogue as the examples show below. You
must remember to include the hyphen.
LK-049
MK-149
CK-063
To find out how to care for your cashmere, click here
a) Garment fit
Pure Collection offers three
different fits: Fitted, Semi-Fit and Loose. The garment lengths shown below
relate to a size 12 for women and medium for men. For smaller or larger sizes
the length will vary accordingly.
The fit of our garments is
determined by the waist measurement, and the height is usually measured from the
highest shoulder point to the bottom of the garment.
b) Tips for Measuring
Ask a friend: It's always
more accurate if someone else measures you.
Think ahead: Take into
account what you might wear under your garment.
Chest: Measure at the fullest
part of your chest, keeping the tape measure up under your armpits and across
your back.
Waist: Measure the narrowest
point of your waistline.
Hips: Standing with heels
together measure the fullest part of the body, about 8" below your waistline.
c) SIZING CHART
If you are still unsure of your size? order two and use our no quibble returns policy to return the unwanted item(s) for a refund. To view our returns policy click here
We accept major credit and
debit cards including Visa, MasterCard, and Switch/Maestro. If you are paying by
Switch/Maestro please remember to provide a valid from date and/or an issue
number.
Usually you can also pay by
Pure Collection gift vouchers via our customer services department or
by completing the post order form in the brochure.
To contact customer services, click here
We do not accept the
following methods of payment:
American Express (AMEX)
Solo
Electron
Direct Debit Payments
We request that you do not
send cash.
We will not charge you until
the goods leave our warehouse and we will only charge you postage once per
order.
We have taken a great deal of
care to make sure our product information is accurate. However, discrepancies
can occur. For instance, whilst every attempt has been made faithfully to
reproduce colours, because cashmere is a natural fibre there may be a slight
difference between batches, so the colour picture in the brochure or on the
website may differ slightly from the colour of the garment. Also, while
producing garments it may become necessary to change a specification. If this
happens, we will do our best to make you aware of it before your order is
processed.
Our pashmina shawls and
stoles are handmade, so you may find some small irregularities.
*
The order value, excluding postage must exceed the specified amount to
qualify for the offer.
*
If an item(s) is returned for refund that brings the overall total amount
spent below the qualifying level, the saving on the order will be deducted from
the refund amount.
*
All offers can only be redeemed once.
You can call us to place your
order during office hours 9.30am-8pm, Monday-Friday and 9.30am-4pm on Saturdays.
Our customer service advisors will be able to confirm dispatch times when you
place your order.
Outside working hours, you
can leave your contact details and a brief message and we will call you back as
soon as possible the next working day.
2. Internet -
www.purecollection.com
You can browse and order any
of our products on our secure site, taking advantage of any promotional offers.
You can also use it to check availability.
When you have submitted your
order, a confirmation email will be sent to the email address that you provided
in the order details.
If you have not received this
in 2 hours, then we may not have your email address correctly, or your order has
not been received.
When we process your order
into our system, a second email will be sent, and this will include more
specific order information as the stock is assigned to your order. This should
arrive within 24hrs or the next working day.
If you need to contact us for
any reason, please quote the order number that was sent with the first email.
3. Fax - 0844 848 1031
Complete the pre-printed
order form provided in your catalogue and fax it to us at any time. Once we have
processed your order our customer services team will contact you.
4. Post - Pure Collection
Ltd, Freepost NEA 136411, Unit 5 Back Dragon Terrace,
Simply complete the
pre-printed order form provided in your catalogue. Send it to us in the envelope
provided. On receipt of your order our customer services team will contact you.
5. Email -
orders@purecollection.com
Email us your contact details
and order requirements including the item code, colour, size and the price. If
you are already a customer please include your customer reference number. Please
don't email us your credit card details, we will call you back to confirm your
order and arrange payment ? so please remember to provide us with a contact
telephone number.
To see our privacy policy, click here
For information on security, click here
