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We've streamlined the returns process to make it as easy as possible |
FREE RETURNS WITHIN 30 DAYS (7 DAYS ON SALE ITEMS)
Whether it’s the wrong size, the wrong colour or you decide it’s not really ’you’, we are happy to offer you an exchange or refund on items returned in good condition
within 30 days of receipt (7 days on sale items).
HOW TO RETURN OR EXCHANGE, IT’S SIMPLE
- All you have to do is complete the returns form attached to your invoice, enclose it with your item(s) in our re-sealable mailing bag, affix the enclosed SmartLabel to the outside of the parcel and drop it in the mail.
- Please allow 14 days for us to process your return.
- You can give us a call on 1-866-864-8199 to reserve an exchange and we will give you a reference number (RMA) which you should write on the front of your invoice.
- Don't worry - a member of our customer service team will contact you to confirm the safe receipt of your parcel.
Please be aware that refunds bought as presents can only be given to the original payee, and if you decide to swap an item, we can't prevent the payer knowing.
On receipt of the returned goods, we will give you a full refund on the amount paid for the goods (but not the postage unless otherwise stated) or an exchange as required.
When returning goods on which you have received a discount/offer, that discount/offer will no longer apply if you fall below the discount/offer threshold and the refund will be adjusted accordingly.
On receipt of the returned goods, we will give you a full refund on the amount paid for the goods (but not the postage unless otherwise stated) or an exchange as required.
When returning goods on which you have received a discount/offer, that discount/offer will no longer apply if you fall below the discount/offer threshold and the refund will be adjusted accordingly.
