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We are happy to offer an exchange or refund within 7 days of receipt of any Sale items. Our address for returns of sales items is : Pure Collection, Manse Lane, Knaresborough, HG5 8LF. Customers returning Sale items are responsible for any postage charge incurred (we offer a free returns service outside of sale periods within the UK. Please note we apologise but we do not offer a free returns service from outside the UK).
We guarantee: that each and every one of our products represents value for money; that it will perform beyond your highest expectations; and that we will always put your interests above our own. The Pure Promise is absolute. If you're not entirely happy neither are we.
Whether it’s the wrong size, the wrong colour or not what you expected we will happily offer you an exchange or refund on items returned within 90 days of receipt (7 days during our sale period) so long as it reaches us in the same condition as it was received by you. You can reserve an exchange by phone, or follow the instructions on your invoice for a refund. Products returned must be unworn, unwashed and in their original packaging with labels properly attached.
- Take the parcel to your nearest Post Office and obtain proof of postage for insurance purposes.
- Please allow 14 days for us to process your return.
- Don't worry - a member of our customer service team will contact you to confirm the safe receipt of your parcel. Therefore, if you do not hear from us within 14 days please call us on 0844 848 1030.
- You can give us a call on 0844 848 1030 to reserve an exchange.
- Please allow 14 days for us to process your return.
- Our address for returns is: Pure Collection, FREEPOST RSJT-XSRH-HKXZ , Manse Lane, Knaresborough, HG5 8LF.
- Our address for returns on sale items is: Pure Collection, Manse Lane, Knaresborough, HG5 8LF.
- Our stores are unable to process exchanges or returns on items bought from our website.
- Returns from outside the UK will be charged by your local postal service.
Please be aware that refunds bought as presents can only be given to the original payee, and if you decide to swap an item, we can't prevent the payer knowing.
On receipt of the returned goods, we will give you a full refund on the amount paid for the goods or an exchange as required.
When returning goods on which you have received a discount/offer, that discount/offer will no longer apply if you fall below the discount/offer threshold and the refund will be adjusted accordingly.
If you have any queries regarding returns, please feel free to call us on 0844 848 1030.
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