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Easy Returns

Full Price Returns within 90 days(7 days on Sale items)

Whether it's the wrong size, the wrong colour or you just decide its not really 'you', we are always happy to exchange or refund any item if you return it to us in good condition and within 90 days (7 days on sale items).

To find out more about the Pure Guarantee click here

How to Return or Exchange, it's simple:

  • Just give us a call on 0844 848 1030 and we will give you an RMA number (Returns Merchandise Authorisation), which speeds things up and will save you completing the returns form.
  • Write the returns reference number (RMA) on the returns label located on the bottom right of your invoice.
  • Our mailing bags are re-seal able and can therefore be used to return your parcel.
  • Take the parcel to your nearest Post Office and obtain proof of postage for insurance purposes.
  • We will endeavour to process your returned garments as quickly as possible.
  • Don't worry a member of our customer service team will contact you to confirm the safe receipt of your parcel. Therefore, if you do not hear from us within 14 days please call us on 0844 848 1030.

Please be aware that refunds bought as presents can only be given to the original payer, and if you decide to swap an item, we can't prevent the payer knowing.

On receipt of the returned goods, we will give you a full refund of the amount paid for the goods (but not the postage) or an exchange as required.

When returning goods on which you have received a discount/offer, that discount/offer will no longer apply if you fall below the discount/offer threshold and the refund will be adjusted accordingly.

If you have any queries regarding returns, please feel free call us on 0844 848 1030