At Pure we never put a ceiling on our level of our customer care. We strive to make each and every contact as pleasurable as wearing our cashmere.
Our customer service advisers are free to make their own decisions, on the spot, no matter what the situation. This means every customer receives a truly personal service, tailored to their specific needs. We don't believe in 'jobsworth' and we'll always put your interests above our own, as we recognize that your goodwill is worth more to us than the cost of one item.
The Pure Difference.
< ! D O C T Y P E H T M L P U B L I C " - / / W 3 C / / D T D H T M L 4 . 0 T r a n s i t i o n a l / / E N " >
< h t m l > < h e a d >
< m e t a h t t p - e q u i v = " C o n t e n t - T y p e " c o n t e n t = " t e x t / h t m l ; c h a r s e t = u n i c o d e " >
< m e t a c o n t e n t = " M S H T M L 6 . 0 0 . 6 0 0 0 . 1 6 5 8 7 " n a m e = " G E N E R A T O R " > < / h e a d >
< b o d y >
< h 1 > H a s s l e F r e e R e t u r n s < / h 1 >
< h 3 > F u l l P r i c e R e t u r n s w i t h i n 9 0 d a y s < / h 3 >
< p > W h e t h e r i t ' s t h e w r o n g s i z e , t h e w r o n g c o l o u r o r y o u j u s t d e c i d e i t s n o t r e a l l y ' y o u ' , w e a r e a l w a y s h a p p y t o e x c h a n g e o r r e f u n d a n y i t e m i f y o u r e t u r n i t t o u s i n g o o d c o n d i t i o n a n d w i t h i n 9 0 d a y s o n f u l l p r i c e i t e m s . < / p >
< p > T o f i n d o u t m o r e a b o u t t h e P u r e G u a r a n t e e < a h r e f = " G u a r a n t e e . a s p " > c l i c k h e r e < / a > < / p >
< h 3 > H o w t o R e t u r n o r E x c h a n g e , i t ' s s i m p l e : < / h 3 >
< u l >
< l i > J u s t g i v e u s a c a l l o n 0 8 4 4 8 4 8 1 0 3 0 a n d w e w i l l g i v e
y o u a n R M A n u m b e r ( R e t u r n s M e r c h a n d i s e A u t h o r i s a t i o n ) , w h i c h s p e e d s t h i n g s u p
a n d w i l l s a v e y o u c o m p l e t i n g t h e r e t u r n s f o r m .
< l i > W r i t e t h e r e t u r n s r e f e r e n c e n u m b e r ( R M A ) o n t h e
p r e p a i d r e t u r n s l a b e l l o c a t e d o n t h e b o t t o m r i g h t o f y o u r i n v o i c e .
< l i > O u r m a i l i n g b a g s a r e r e - s e a l a b l e a n d c a n t h e r e f o r e
b e u s e d t o r e t u r n y o u r p a r c e l .
< l i > T a k e t h e p a r c e l t o y o u r n e a r e s t P o s t O f f i c e a n d
o b t a i n p r o o f o f p o s t a g e f o r i n s u r a n c e p u r p o s e s .
< l i > W e w i l l e n d e a v o u r t o p r o c e s s y o u r r e t u r n e d g a r m e n t s
a s q u i c k l y a s p o s s i b l e .
< l i > D o n ' t w o r r y a m e m b e r o f o u r c u s t o m e r s e r v i c e t e a m w i l l c o n t a c t y o u t o c o n f i r m t h e s a f e r e c e i p t o f y o u r p a r c e l . T h e r e f o r e , i f y o u d o n o t h e a r f r o m u s w i t h i n 1 4 d a y s p l e a s e c a l l u s o n < s t r o n g > 0 8 4 4 8 4 8 1 0 3 0 < / s t r o n g > . < / l i >
< / u l >
< p > P l e a s e b e a w a r e t h a t r e f u n d s b o u g h t a s p r e s e n t s c a n o n l y b e g i v e n t o t h e o r i g i n a l p a y e r , a n d i f y o u d e c i d e t o s w a p a n i t e m , w e c a n ' t p r e v e n t t h e p a y e r k n o w i n g . < / p >
< p > O n r e c e i p t o f t h e r e t u r n e d g o o d s , w e w i l l g i v e y o u a f u l l r e f u n d o f t h e a m o u n t p a i d f o r t h e g o o d s ( b u t n o t t h e p o s t a g e ) o r a n e x c h a n g e a s r e q u i r e d . < / p >
< p > W h e n r e t u r n i n g g o o d s o n w h i c h y o u h a v e r e c e i v e d a d i s c o u n t / o f f e r , t h a t d i s c o u n t / o f f e r w i l l n o l o n g e r a p p l y i f y o u f a l l b e l o w t h e d i s c o u n t / o f f e r t h r e s h o l d a n d t h e r e f u n d w i l l b e a d j u s t e d a c c o r d i n g l y . < / p >
< p > I f y o u h a v e a n y q u e r i e s r e g a r d i n g r e t u r n s , p l e a s e f e e l f r e e c a l l u s o n < s t r o n g > 0 8 4 4 8 4 8 1 0 3 0 < / s t r o n g > < / p >
< u l > < / u l > < / b o d y > < / h t m l >
