If you continue to browse and use this website you are agreeing to comply with and be bound by the following terms and conditions of use, which together with our privacy policy govern Pure Collection’s relationship with you in relation to this website.

The term ‘Pure Collection’ or ‘us’ or ‘we’ refers to the owner of the website whose registered office is Pure Collection Ltd, Mowbray House, Mowbray Square, Harrogate, HG1 5AU, England. Our company registration number is 4481224, registered in England. The term ‘you’ refers to the user or viewer of our website.

The use of this website is subject to the following terms of use:

  • The content of the pages of this website is for your general information and use only. It is subject to change without notice.
  • This website contains material which is owned by or licensed to us. This material includes, but is not limited to, the design, layout, look, appearance and graphics. Reproduction is prohibited other than in accordance with the copyright notice, which forms part of these terms and conditions.
  • All trademarks reproduced in this website, which are not the property of, or licensed to the operator, are acknowledged on the website.
  • Unauthorised use of this website may give rise to a claim for damages and/or be a criminal offence.
  • You must be eighteen years old or older to use this site. If you are under eighteen, you may only use this site with the agreement of, and under the supervision of, a parent or guardian.
  • From time to time this website may also include links to other websites. These links are provided for your convenience to provide further information. They do not signify that we endorse the website(s). We have no responsibility for the content of the linked website(s).
  • Your use of this website and any dispute arising out of such use of the website is subject to the laws of England, Scotland and Wales.
  • Your contract for purchases made through www.purecollection.com is with Pure Collection Ltd and you undertake that all goods ordered by you are for your own private and domestic use only and are not for resale.
  • All details you provide to www.purecollection.com for the purpose of ordering or purchasing goods are true, accurate, current and complete in all respects; and that the credit or debit card you are using is your own.
  • All prices listed on www.purecollection.com are correct at the time of entering the information, however, we reserve the right to change prices of any product at any time.
  • While every effort has been made to portray items accurately, slight variations may occur. All measurements quoted are approximate and the reproduction of colours is as accurate as photographic and publishing processes will allow. Please note there may be variations in colours dependant on the calibration and settings of individual screens.
  • If your delivery address is outside of the UK, you may have to pay import duties and taxes, which are levied once a shipment reaches your country. You must meet any additional charges for customs clearance. Please note, customs policies vary widely from country to country. We recommend you contact your local customs office for further information.
  • CANCELLING AN ORDER: If you cancel an order within 14 calendar days of receiving it, we will also refund the standard delivery charge in accordance with the Consumer Rights Directive (CRD). If you paid for Priority, Next Day, Nominated Day or Timed delivery, we will only refund the cost of standard delivery. Unless otherwise stated, we will not refund any delivery charges if you cancel after 14 days or if you only cancel part of your order. Returns from outside the UK will be charged by your local postal service.
  • All offers and promotions can only be redeemed in Pure Collection boutiques, our website and our customer service call centre. Offers cannot be redeemed in Pure Collection department store concessions or their websites. 


  • Gift vouchers are valid for 12 months from the date of issue and cannot be exchanged for cash or goods already supplied or ordered. 
  • We are unable to replace lost or stolen gift vouchers. 
  • Gift vouchers cannot be used as payment for gift vouchers.
  • Gift vouchers cannot be part redeemed online. You can part redeem a gift voucher over the phone or in store.

Credit Notes

  • Credit notes are valid for 1 month from the date of issue.
  • Credit notes can only be redeemed in store.They cannot be used for online orders or orders placed over the phone.

£10 Voucher

  • Your £10 Voucher may be used with your 15% off discount offer only and cannot be used in conjunction with any other offer.
  • This Voucher cannot be used with any free gift offers.
  • The Voucher is not valid on sale or clearance items and may not be used to purchase gift vouchers, selected jewellery, gift wrap or cashmere care products and cashmere care services.
  • The Voucher is non-transferable, is valid only on the products in your catalogue and is one time use only.
  • This Voucher cannot be exchanged for cash and if redeemed against products at a lower amount, no change can be given.
  • This Voucher holds no cash value.
  • No adjustments will be made to prior purchases.
  • Offers cannot be used in Pure Collection department stores concessions or on their websites.
  • This Voucher cannot be used with any other offer.
  • Pure Collection reserves the right to amend/withdraw this offer at any time. 
  • To opt out of our postal mailings, please contact mailinglist@purecollection.com with your name and address, or call 0344 848 1030 and select option 3. Voucher offer expires: 2nd September 2018.


Win a Luxury 6 Night Spa Holiday for Two at Relais & Chateaux Delaire Graff Lodges and Spa in the Heart of South Africa, plus a Year’s supply of PURE Cashmere and Yorkshires Finest Cakes from Bettys. There are also 2 runners-up prizes each winning a year’s supply of PURE cashmere and Yorkshires Finest Cakes from Bettys.

  • This is a Free Prize Draw; no purchase is necessary; open to adults (over 18yrs of age) with a valid email address. Limited to one entry per household. To enter you need to complete the online entry form or instore entry card. For more information on how Pure Collection uses your personal details and how to manage your marketing preferences please refer to our Privacy Policy..
  • The Prize Draw is provided by Pure Collection registered address: Pure Collection, Mowbray House, Mowbray Square, Harrogate HG1 5AU. Employees of Pure Collection, their suppliers and agents are not eligible to enter the draw.
  • By entering the Prize Draw, entrants confirm that they have read and agree to be bound by these terms and conditions and by the decisions of Pure Collection, which are final in all matters relating to the prizes. Failure to do so will result in the forfeiture of the prizes. No correspondence will be entered into.
  • If you win a prize, you agree to provide Pure Collection with all information reasonably requested in order for Pure Collection to substantiate your identity, age and place of residence.
  • Pure Collection may use information relating to the prize draw for marketing or promotional purposes, including use of the winner’s name and likeness. Personal information of entrants will always be used in accordance with Pure Collection’s Private Policy.
  • Except as otherwise required by applicable law, Pure Collection is not responsible for any loss or damage associated with you entering into these terms and conditions, prize draw, or the provision or any aspect of the prize or any act or omission of any other person or party, and all warranties, conditions and representations (of any kind) not expressly set out in these terms and conditions are hereby excluded (except in the case of fraud).
  • Pure Collection may terminate these terms and conditions and the prize draw if you do not comply with any of these terms and conditions, if Pure Collection decides in its absolute discretion to withdraw the prize before any winner is notified, or thereafter if any circumstances beyond Pure Collections reasonable control prevent or restrict Pure Collection or any other person or party from providing the prize or any aspect of the prizes.
  • Prizes cannot be exchanged for a cash alternative; nor will any negotiations be entered regarding exchange of the prize
  • Closing date for entries is midnight, 30th November 2018.
  • Winners names will be drawn at random week commencing 10th December 2018.
  • Prize winners will be notified by telephone and a list of prize winners will be made available from the week commencing the 24th December 2018
  • The First Prize: A Luxury 6 night Spa holiday to stay for 2 people (double or twin room) in a luxury lodge at The Relais & Chateaux Delaire Graff Lodges and Spa in the heart of the South African vineyards, including economy flights from London Gatwick Airport or alternatively from New York JFK Airport (for entrants residing in the US). Pure Collection will also allocate an amount of spending money to use at the winners discretion to cover meals, excursions or spa treatment.
    a. The Prize must be taken between January 2019 and June 2019 and are subject to availability. No date changes are permitted
    b. The property must be left or returned to its original condition and the winner is responsible for any loss or damages incurred. No additional, ancillary or associated costs or expenses are included in any prize unless stated. Standard booking terms and conditions apply.
    c. Pure Collection reserve the right to propose alternative dates or to relocate guests in another property in case of no availability. Pure Collection and The Relais & Chateaux Delaire Graff Lodges and Spa hold no responsibly for the unlikely event of the selected property being deemed unsuitable for guests, or should it be taken off our portfolio before the winner can take the holiday, however Pure Collection will seek to find a suitable alternative.
    d. Any tax or other charges payable as a result of a prize being awarded or received will be the sole responsibility of the winner and Pure Collection accepts no liability in respect of the same. Winners should seek independent financial advice prior to entering and/or accepting a prize if they believe that tax charges of any kind are likely to be relevant to them. 
    e. Pure Collection do not include insurance of any kind and it will be the responsibility of the Prize winner and guest to obtain any relevant insurance which they require or consider it prudent to obtain; 
    f. The winners will be responsible for the cost and making their own travel arrangements to their departure airport - either London Gatwick or JFK Airport New York.
    g. The prize must be taken as stated and no compensation will be payable if a winner is unable to use the prize as stated. The winner will be liable for all costs and expenses not stated relating to claiming or partaking in the prize.
  • The first prize winner and runners up agree for the use of their names to be shared in any publicity material and agree to share or send images of the winnings to be posted on Pure Collections digital channels. Any personal data relating to the winner or any other entrants will be used solely in accordance with current [UK] data protection legislation.
    Runners up prizes:
  • Yorkshire’s finest cakes from Bettys Prize: A selection of Bettys cakes/treats will be delivered free of charge to the 2 runners up addresses, one package per month starting from January 2019 until December 2019 inclusive.
  • Pure Collection Cashmere Outfit Prize: The two runners up may select two items per month (knitwear or woven) to the maximum order value of £200 (subject to availability) from our collection, to be delivered free of charge to their address, starting from January 2019 until December 2019 inclusive.

                         Cashmere Week

  • 15% Discount and £10 off your order is not applicable on Sale and Online exclusives.