WELCOME TO OUR WEBSITE

If you continue to browse and use this website you are agreeing to comply with and be bound by the following terms and conditions of use, which together with our privacy policy govern Pure Collection’s relationship with you in relation to this website.

The term ‘Pure Collection’ or ‘us’ or ‘we’ refers to the owner of the website whose registered office is Pure Collection Ltd, Mowbray House, Mowbray Square, Harrogate, HG1 5AU, England. Our company registration number is 4481224, registered in England. The term ‘you’ refers to the user or viewer of our website.

The use of this website is subject to the following terms of use:

  • The content of the pages of this website is for your general information and use only. It is subject to change without notice.
  • This website contains material which is owned by or licensed to us. This material includes, but is not limited to, the design, layout, look, appearance and graphics. Reproduction is prohibited other than in accordance with the copyright notice, which forms part of these terms and conditions.
  • All trademarks reproduced in this website, which are not the property of, or licensed to the operator, are acknowledged on the website.
  • Unauthorised use of this website may give rise to a claim for damages and/or be a criminal offence.
  • You must be eighteen years old or older to use this site. If you are under eighteen, you may only use this site with the agreement of, and under the supervision of, a parent or guardian.
  • From time to time this website may also include links to other websites. These links are provided for your convenience to provide further information. They do not signify that we endorse the website(s). We have no responsibility for the content of the linked website(s).
  • Your use of this website and any dispute arising out of such use of the website is subject to the laws of England, Scotland and Wales.
  • Your contract for purchases made through www.purecollection.com is with Pure Collection Ltd and you undertake that all goods ordered by you are for your own private and domestic use only and are not for resale.
  • All details you provide to www.purecollection.com for the purpose of ordering or purchasing goods are true, accurate, current and complete in all respects; and that the credit or debit card you are using is your own.
  • All prices listed on www.purecollection.com are correct at the time of entering the information, however, we reserve the right to change prices of any product at any time.
  • While every effort has been made to portray items accurately, slight variations may occur. All measurements quoted are approximate and the reproduction of colours is as accurate as photographic and publishing processes will allow. Please note there may be variations in colours dependant on the calibration and settings of individual screens.
  • If your delivery address is outside of the UK, you may have to pay import duties and taxes, which are levied once a shipment reaches your country. You must meet any additional charges for customs clearance. Please note, customs policies vary widely from country to country. We recommend you contact your local customs office for further information.
  • CANCELLING AN ORDER: If you cancel an order within 14 calendar days of receiving it, we will also refund the standard delivery charge in accordance with the Consumer Rights Directive (CRD). If you paid for Priority, Next Day, Nominated Day or Timed delivery, we will only refund the cost of standard delivery. Unless otherwise stated, we will not refund any delivery charges if you cancel after 14 days or if you only cancel part of your order. Returns from outside the UK will be charged by your local postal service.
  • All offers and promotions can only be redeemed in Pure Collection boutiques, our website and our customer service call centre. Offers cannot be redeemed in Pure Collection department store concessions or their websites. 

GIFT VOUCHER

  • Gift vouchers are valid for 12 months from the date of issue and cannot be exchanged for cash or goods already supplied or ordered. 
  • We are unable to replace lost or stolen gift vouchers. 
  • Gift vouchers cannot be used as payment for gift vouchers.
  • Gift vouchers cannot be part redeemed online. You can part redeem a gift voucher over the phone or in store.

CREDIT NOTES

  • Credit notes are valid for 1 month from the date of issue.
  • Credit notes can only be redeemed in store. They cannot be used for online orders or orders placed over the phone.

Competition

Win an annual membership for two to either: KEW GARDENS or THE NATIONAL TRUST.

Terms and Conditions:

  • The prize giveaway opens at 9.00am on the 7th February 2019 and closes at 11:59pm on 4th March 2019. The prize draw is open only to entrants from the UK (including Northern Ireland) and the Channel Islands aged 18 and over. Persons involved in the promotion and execution of the draw, employees of Pure Collection and their families are also unable to enter.
  • Only one entry per person.
  • Entry into the competition is free of charge.
  • The prize available in the draw is as follows: The winner will receive a year’s membership for two to either Kew Gardens or The National Trust.

The prize winners who select Kew Gardens will receive:

  • Exclusive behind the scenes events and a Kew Magazine sent to them regularly throughout the year.
  • Unlimited entry to Kew Gardens and to Wakehurst, their wild botanic garden in Sussex.

Priority booking and discounts for a range of popular ticketed events

Alternatively:

The prize winners who select The National Trust membership will receive:

  • Free entry to over 500 special places.
  • Free parking at most National Trust car parks.
  • National Trust Handbook full of ideas to help them plan a visit.
  • National Trust Magazine sent three times a year.
  • Regular newsletters sent straight to your inbox.
  • The winner will be chosen at random.
  • Once a winner has been chosen Pure Collection will email the winner. The winner will need to respond to Pure Collection by email within 14 days or will forfeit the prize.
  • Pure Collection may partially or totally alter, extend or cancel this draw and reserve the right to amend these terms and conditions at any time.
  • We reserve the right to feature photographs, names and postal town locations of all prizes draw winners for advertising purposes (unless they renounce their prize).
  • The prize draw winner will be notified by the 11th March 2019.
  • The name of the winner can only be obtained by sending a stamped self-addressed envelope to the Prize Draw Manager, Pure Collection Ltd. Registered Office: Mowbray House, Mowbray Square, Harrogate HG1 5AU, quoting: Kew Gardens and National Trust Competition.
  • A copy of these rules will be sent free of charge to anyone who makes a request in writing to the address above.
  • Proprietor: Pure Collection Ltd., Mowbray House, Mowbray Square, Harrogate HG1 5AU (No 4481224).
  • By entering the competition you give permission for pure collection to contact you with relevant promotions.
  • The address and name on this entry if chosen as the winner will be used for the prize. The winner will choose if they want the year’s membership for two to either Kew gardens or The National Trust. The prize must be taken as stated and cannot be deferred.
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