Delivery and Returns

Delivery

Service: 2-4 working days

Delivery days: Monday - Saturday

All our standard UK deliveries are tracked and a signature is normally required. Alternatively, the parcel may be left in a safe place and a card will be left detailing the location.

Service: 2-4 working days

Delivery days: Monday - Saturday

Pick your parcel up from a local shop at a time that suits you. Our Click and Collect service is a convenient way to get your order. Choose Click and Collect when you checkout. Choose your preferred Parcel Shop from the list. You must provide your mobile number when you order so we can text you when your parcel is ready to collect. Collect your parcel at a time that suits you. Your parcel will be held for 10 days so make sure you collect before it's sent back to us.

You will require ID to collect your parcel. Parcel Shops are operated by third parties. Suitable ID includes, Passport, driving license, utility bill, credit or debit card.

Order by: Monday to Friday 3pm. Sunday - 3pm

Delivery days: Monday - Saturday

* Next working day - excludes bank holidays. Not available to remote locations.

Place your order by 3pm any day Monday to Friday for Next Working Day Delivery and it will be delivered to you the next working day, including Saturdays.

Orders placed Saturday and Sunday before noon will be delivered Monday, provided it is the next working day and not a bank holiday.

If your order is placed during a bank holiday it will not be dispatched until the next working day and it will arrive the following working day.

Cost will be calculated at checkout.

Service: 6-12 working days

Delivery days: Monday - Friday

All our standard deliveries are tracked and a signature is normally required. Alternatively, the parcel may be left in a safe place and a card will be left detailing the location.

Cost will be calculated at checkout.

Service: 8-12 working days

Delivery days: Monday - Friday

All our standard deliveries are tracked and a signature is normally required. Alternatively, the parcel may be left in a safe place and a card will be left detailing the location.

More Information

Remote locations include Northern Ireland, Scilly Isles, Channel Islands, Isle of Man, Isle of Wight, Highland and Islands.

Postcodes: AB31-56, BFPO (all), BT1-94, FK17-21, GY1-10, HS1-9, IM1-9, IM86-87, IM98-99, IV1-28, IV30-32, IV36, IV40-49, IV51-56, IV63, JE1-5, KA27-28, KW1-3, KW5-17, PA20-38, PA41-49, PA60-78, PA80, PH1-13, PH15-26, PH30-44, PH49-50, TR21-25, ZE1-3.

Bank Holidays (UK): Please allow an extra 2 working days for delivery to any destination.

We do not offer delivery services to PO Boxes.

Please note that if you are ordering an item from Lakeland Leather, they will be dispatching the item.

Easy Returns

Please note that a small collection of products is supplied by our Friend Lakeland Leather who have their own returns policy.

How to Return Your Item(s)

When returning items please ensure you retain the receipt of postage containing your tracking number from the Post Office, there is no charge for this, it’s simply your 'proof of posting’ in the unlikely event that your parcel does not arrive with us. We cannot be held responsible for goods lost in transit.

Refunds and Exchanges

With Love From England

All of our products are lovingly designed, packed and shipped from Burgess Hill, England. Our cashmere garments are made to the highest standards in Inner Mongolia (China), the home of our goats, with the ideal climate to grow the densest, finest cashmere in the world. Our other garments are carefully sourced and crafted in the United Kingdom (Great Britain), Bulgaria, Lithuania, Portugal, Romania, Tunisia and Turkey. We regularly visit our factories to ensure that they are high quality, safe places and that they adhere to high ethical standards.

Products from Lakeland Leather

All items from Lakeland Leather will be dispatched by Lakeland Leather and arrive in a separate package to any other items you have ordered. Lakeland Leather items will be dispatched with a signed-for next-day delivery service (except the Channel Islands, for which the delivery time is two days.)

If you are not able to receive your delivery, the courier will leave a card either asking you to rearrange delivery, informing you when they will attempt redelivery, or letting you know where you can collect your parcel.

You have up to 28 days after signing for your goods to return them to Lakeland Leather provided they are still in shop condition. Returns postage must be covered by the customer, even if you have applied an offer with free returns for item(s) shipped from Pure Collection. Please post your Lakeland Leather return to following address:

Lakeland Leather Website Returns
Rothay Road
Ambleside
Cumbria
LA22 0HQ
UK