Delivery & Returns

Delivery Service Order By Order Delivered Price
Standard 3-5 Working Days Any time Monday-Saturday £4.95 or FREE when you spend over £150
Click & Collect 3-5 Working Days Any time Monday-Saturday £4.95 or FREE when you spend over £150
Next Day

Next Working Day

(excludes Bank Holidays)

3pm Monday-Friday £6.95
Next Day Before Noon

Next Working Day (not available to remove locations)

3pm (Monday-Thursday) Monday-Friday Available soon
Stated Day

Day of your choice (next 5 working days)

3pm Monday-Friday Available soon
International Standard Calculated at checkout Any time Monday-Friday Available soon
International Express Calculated at checkout Any time Monday-Friday Available soon

 

 

Next Day Delivery

We aim to dispatch all orders placed on the Next Day Service before the cut off time of 3pm the same day to arrive the next Working day. If your order is placed on a Weekend or Bank Holiday it will not be dispatched until the very next Working day and will arrive the following (working) day.

 

Hassle Free Returns

You may request an exchange or refund within 28 days of receipt of your order. Follow the instructions below to request an exchange or refund. Note that items must reach us in the same condition received by you, and must be unworn, unwashed and in their original packaging with labels attached. Customers returning items are responsible for any postage charges incurred. 

 

 

How to Return or Exchange, it's simple

 

Returns using Royal Mail

The simplest and most convenient way is to use a Pre-Paid Royal Mail returns label for just £1.99, which you can add to your order in the checkout.

If you have purchased a Royal Mail returns label when placing your order, simply complete your returns slip, attach the return label to your packaging and drop off at your nearest Post Office. 

Then sit back and wait for your refund or exchange.

Pre-paid return labels are only valid in the UK

 

Returns without a pre-paid label

Take your parcel to the Post Office and request the standard parcel delivery service. 

 

Our address for returns is:

Pure Collection

PO Box 434

Burgess Hill

RH15 5EN.

 

We will process your return as quickly as we can, but during our busy times this could take up to 20 days and our returns are dealt with in the order in which they are received. When we have dealt with your parcel we will confirm this to you by email. Please remember that it can take three to four days after we have processed a refund payment for it to appear on your credit card statement or the original payment method used.

 

If you cancel your whole order within 14 calendar days of receiving it, we will also refund the standard delivery charge only in accordance with the Consumer Rights Directive. Unless otherwise stated, we will not refund any delivery charges if you cancel after 14 days or if you only cancel part of your order. If you paid for Priority, Next Day, Nominated Day or Timed delivery, we will only refund the cost of standard delivery. Free returns is only available to UK residents, returns from outside the UK will be charged by your local postal service and will not be reimbursed.

 

Offers & Discounts: When returning items on which you have received a discount/offer, that discount/offer will no longer apply if you fall below the discount/offer threshold and the refund will be adjusted accordingly. When returning items please ensure you retain the receipt of postage containing your tracking number from the Post Office, there is no charge for this, it’s simply your 'proof of posting’ in the unlikely event that your parcel does not arrive with us. We cannot be held responsible for goods lost in transit.

 

Faulty items: In the very rare occasion a garment is found to have a manufacturing fault, it will be exchanged or your money refunded, providing it is returned within 6 months from the date of purchase. Your statutory rights are not affected. Pure Collection cannot be held liable for any washing errors or detergent damage.

 

International Orders

For international orders placed online we now partner with Global-e, a third party service acting as your seller-on-record. When you purchase Pure Collection products via Global-e, you will see that your payment method is charged by **Global-e/Pure Coll. **, and the purchase is subject to Global-e’s Terms and Conditions and Privacy Policy. These can be found in the checkout where you add your payment details and confirm your order. For international transactions the Global-e checkout will load to take payment and delivery information.

If your international order has been fulfilled by our partner Global –e (your order number will begin GE if it has) then you can arrange a return for all or part of your order via the link below:

https://web.global-e.com/returns/portal/mZ1Q

You will need your GE order number and the email address associated with your Pure Collection account. You then simply select the items you are returning, print your returns note and returns label and take your parcel to a Post Office or parcel depot as instructed on the returns note. Where possible please obtain a certificate of postage or receipt and retain this until your refund has been processed.

 

With love from England

All of our products are lovingly designed, packed and shipped from Burgess Hill, England. Our cashmere garments are made to the highest standards in Inner Mongolia (China), the home of our goats, with the ideal climate to grow the densest, finest cashmere in the world. Our other garments are carefully sourced and crafted in the United Kingdom (Great Britain), Bulgaria, Lithuania, Portugal, Romania, Tunisia and Turkey. We regularly visit our factories to ensure that they are high quality, safe places and that they adhere to high ethical standards.