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International Shipping

Help & Contact

Please select the subject below and click for more information.
  • International Orders

    For international orders placed online we now partner with Global-e, a third party service acting as your seller-on-record. When you purchase Pure Collection products via Global-e, you will see that your payment method is charged by **Global-e/Pure Coll. **, and the purchase is subject to Global-e’s Terms and Conditions and Privacy Policy. These can be found in the checkout where you add your payment details and confirm your order. For international transactions the Global-e checkout will load to take payment and delivery information. 

    If your international order has been fulfilled by our partner Global –e (your order number will begin GE if it has) then you can arrange a return for all or part of your order via the link below:

    https://web.global-e.com/returns/portal/mZ1Q

    You will need your GE order number and the email address associated with your Pure Collection account. You then simply select the items you are returning, print your returns note and returns label and take your parcel to a Post Office or parcel depot as instructed on the returns note. Where possible please obtain a certificate of postage or receipt and retain this until your refund has been processed.

  • How do I place an order?

    Browse the site and find a product you want to buy using the drop down menus located at the top of the screen. If you know exactly what you want, use the onsite search function at the top right of the site to quickly locate your items or use our Catalogue Quick Shop to add multiple products to your bag. 

    On the product page select the colour (if applicable) and size and click on the ‘Add to Bag’ button. This will then add your chosen product to the mini bag in the top right corner of site.

    When you have chosen all of your items select either ‘View Bag’ or ‘Checkout’ from the mini bag which will take you to your shopping bag. If you have an offer code please enter it here. If you want to buy another product click on ‘Continue Shopping’, if you are ready to buy click on the ‘Continue to Checkout’ button. 

    You will then enter our secure online checkout. If you have registered with us online before enter your email address and password, if not create a new account , then follow our simple checkout instructions. Your order will not be placed with us until you click on the ‘Place Order and Pay’ button and you reach our order confirmation page. 

    You will get an email straight away to confirm that we have received your order and another to confirm that you order has been processed. 

    If you experience any problems placing your online order please contact us

    For our customer service opening times and contact numbers please click here.

  • Can I add to an order placed earlier today?

    Unfortunately, we are unable to add to orders once they are placed. However, we can amend any other details before dispatch, such as delivery method or address. Please contact us as soon as possible if you need to make some changes to your order. 

    For our customer service opening times and contact numbers please click here

  • How do I use an offer code online?

    Please enter your offer code in the shopping bag  to apply any discounts you are entitled to. If you have received a catalogue, your offer code will be printed on the back cover.

  • Can I use 2 offer codes at once?

    Yes, on specific discount codes. Once you have entered your code into the box in the shopping bag and clicked submit, enter your second discount code. Please note discount codes and promotions cannot be used in conjunction with any other offer unless specified in the terms and conditions.

  • How do I check that an item is in stock?

    The stock grid on a product page will show the stock status of a product. A red cross means the products is out of stock. A number icon indicates “weeks wait”. This is when we expect to have the product in the warehouse and will be able to dispatch the product to you. A tick means the product is in stock and available for immediate dispatch.

  • What countries do you deliver to?

    We ship all over the world using our partner Global-e. 

    Global-e is a third party service acting as your seller-on-record. When you purchase Pure Collection products via Global-e, you will see that your payment method is charged by **Global-e/Pure Coll. **, and the purchase is subject to Global-e’s Terms and Conditions and Privacy Policy. These can be found in the checkout where you add your payment details and confirm your order. For international transactions the Global-e checkout will load to take payment and delivery information.

    If your international order has been fulfilled by our partner Global –e (your order number will begin GE if it has) then you can arrange a return for all or part of your order via the link below:

    https://web.global-e.com/returns/portal/mZ1Q

    You will need your GE order number and the email address associated with your Pure Collection account. You then simply select the items you are returning, print your returns note and returns label and take your parcel to a Post Office or parcel depot as instructed on the returns note. Where possible please obtain a certificate of postage or receipt and retain this until your refund has been processed.

     

  • Can I have my order sent to a store for collection?

    Yes, simply select the delivery method “Collect in Store” in your shopping bag and then during Checkout choose the Pure Collection store you would like your order delivered too.

    We now also offer DPD Local Pickup. 

    You can collect your Pure Collection garments from one of thousands of local stores nationwide for just £4.95.

    There are over 2,500 local stores participating in the DPD Local Pickup scheme. Choose a store and time that’s convenient for you to pick up your parcel. Find your nearest store here.

  • What is DPD local pickup?

    You can collect your Pure Collection garments from one of thousands of local stores nationwide for just £4.95.

    There are over 2,500 local stores participating in the DPD Local Pickup scheme. Choose a store and time that’s convenient for you to pick up your parcel. Find your nearest store here

  • How do I update my details?

    To update the information retained about you, please log in. To protect your privacy and security, we will also verify your identity before granting access or making corrections. If you want to review or amend your personal details, including your billing and delivery address, this can be reviewed within the My Account section of the website under the Personal Details section. If you do not have an online account, please contact Customer Services at service@purecollection.com or call 0344 848 1030

  • How do I unsubscribe from your emails?

    From time to time Pure Collection will send you special offer and promotions by email and SMS. If you no longer wish to receive these promotions, please click on the unsubscribe link at the bottom of any email or alternatively contact customer services at service@purecollection.com

  • How do I opt out of mailing from other companies?

    We will never share your email address or phone number. If you have opted in to receive offers in the post from companies who we think may interest you, but no longer wish to receive these mailings, please contact us at service@purecollection.com UK ONLY: Did you know that you can subscribe to the Direct Marketing Association’s (DMA) Mailing Preference Service to stop all future unsolicited direct mail entirely? All of our partners are registered as DMA members and as members they suppress any name and address on the DMA’s Mailing Preference Service file from their mailing lists. The simplest way to register is online at www.mpsonline.org.uk/mpsr/

  • How do I unsubscribe from your catalogues?

    Pure Collection send catalogues and promotions by post from time to time, you can opt out of these by emailing your full name and address to mailinglist@purecollection.com

    Please note that catalogues are printed in advance therefore it can take up to 6 weeks for mailings to cease.

  • What payment options do you accept?

    We currently accept Visa, MasterCard, and PayPal. All transactions are taken in pound sterling (£).  Please note if your credit card is in any other currency, the rate of exchange will be that of your card issuer and you may be charged an international fee by them. All payments online are processed in a secure environment. For more information about card security, please refer to our Privacy Policy.

  • Having problems entering the checkout?

    Most websites need JavaScript enabled to work properly. If your security settings are set at high, or JavaScript is not enabled, it will not allow the use of JavaScript and so you will not be able to use our site. Instructions to check your settings are below:

    Internet Explorer (IE): Click on 'tools' in the toolbar, then 'internet options' and then the 'security' tab. Ensure security level is not set at 'high'. Alternatively, click on 'custom level' and ensure 'Active Scripting' is enabled.

    Firefox: From toolbar click on 'tools', click on 'content' tab and ensure 'Enable JavaScript' is ticked.

    Safari: From toolbar click on 'preferences', click on 'security' tab and ensure 'Enable JavaScript' is ticked.

  • Can I use gift vouchers online?

    Gift vouchers are valid for 12 months from date of purchase.

    You can redeem gift vouchers online, over the phone or in store.

    To redeem a gift voucher online simply add the serial number from the back of the voucher into the appropriate box on the payment page in checkout.

  • What are your gift voucher terms & conditions?

    Gift vouchers are valid for 12 months from the date of issue and cannot be exchanged for cash or goods already supplied or ordered. We are unable to replace lost or stolen gift vouchers. Gift vouchers cannot be used as payment for gift vouchers.

    Gift vouchers cannot be part redeemed online. You can part redeem a gift voucher over the phone or in store.

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