I ordered several bags. Three of them were great but on one the zip broke as soon as I touched it. There was no way on the website to ask for an exchange that I could find, only a refund for which I would have to pay postage. I sent a message to customer services and have received no reply except to say the aim to respond within 48 hours. They haven’t over a week later. It’s disappointing.
02 May 2026 By Carin
Neat, practical & necessary. Would buy other sizes.
Good morning Carin,
Thank you for your positive feedback, we are pleased you are happy with your purchase, we appreciate you taking the time to leave your review.
Kind regards, Jason. Customer services.
10 April 2026 By Verified Customer
This is a good quality classic crew necked cashmere jumper. I have the same one in navy and love it. I’ve also bought other things from Pure before and have always been very pleased with the products. I am glad that I bought this latest item.