Nice qualty top which fits well. Quick delivery and good value for money.
The other top that was ordered at the same time didn't arrive. Instead I received the wrong top. On contacting customer services and speaking to Precious on Sunday 28th September, I was advised that they would send me a first class return's label by first class post so I could return it, and then you would send the correct top. To date this has not arrived so I have returned the wrong top by tracked delivery today at the expense of £4.05p as I am on holiday from tomorrow.
I have requested a refund on the top and no longer require the origional top that I ordered. A refund on the postage that I've had to pay to return the wrong top to you would be appreciated too.
As a long time loyal customer of Pure Collection I have found this process and customer service very disappointing and will be reluctant to order again. Good morning,
Thank you for your feedback, we are very sorry for the issue with your order, as soon as we receive your return we will refund you and refund the postage cost of your return, we are sorry for the inconvenience, and we hope you have a lovely holiday, we appreciate you taking the time to leave your review.
Kind regards,
Jason.
Customer services.